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Zan Services

Intelligence, Automated.

Harness the power of artificial intelligence to automate processes, generate insights, and create intelligent applications.

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A sheet of paper in a typewriter with the words MACHINE LEARNING typed across it.

What is included

  • Custom ML Models
  • Chatbots
  • Generative AI
  • AI Consulting

Technology

What we build it with

AI & ML

Applied AI in production: retrieval, agents and classic models wired into real products.

  • OpenAI API
  • LangChain
  • PyTorch
  • TensorFlow
  • Hugging Face
  • Pinecone

Backend

APIs and services designed around the data model, not around the first screen that needed them.

  • Node.js
  • Python
  • Django
  • FastAPI
  • GraphQL
  • REST APIs

Related work

A project in this discipline

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Reduction in support tickets
70%Reduction in support tickets
Response time, from 48hrs
30 secResponse time, from 48hrs
Customer satisfaction score
92%Customer satisfaction score
Monthly support cost saved
$15KMonthly support cost saved

02AI & Machine LearningE-commerce4 weeks

AI Customer Support Bot

The brief

Growing e-commerce brand receiving 2,000+ support tickets daily with an average response time of 48 hours. Customer satisfaction was dropping and support costs were escalating rapidly.

What we built

Custom AI chatbot powered by NLP with intent recognition, integrated with the existing CRM and order management system. The bot handles FAQs, order tracking, return initiation, and seamlessly escalates complex queries to human agents.

  • Python
  • OpenAI API
  • LangChain
  • FastAPI
  • PostgreSQL
  • Redis

How we work

Four steps, start to launch

How we work
  1. 01

    Discovery & Strategy

    We dive deep into your business goals, target audience, and project requirements. Through detailed discussions, we craft a clear roadmap.

  2. 02

    Design & Prototype

    Our designers create wireframes and interactive prototypes. You see exactly what you are getting before a single line of code is written.

  3. 03

    Development & Testing

    Our developers bring designs to life using modern tech stacks. With agile sprints, regular updates, and rigorous testing at every step.

  4. 04

    Launch & Support

    Smooth deployment to production with zero downtime. Post-launch, we provide dedicated support and continuous improvements.

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