Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") forms part of our Terms and Conditions and applies to all services provided by Zan Services ("we," "us," or "our"), including web development, mobile app development, blockchain & Web3 solutions, AI solutions, digital marketing, SEO, social media management, and related digital services.

We aim to deliver high-quality work and maintain transparent client relationships. However, due to the custom, project-based, and time-intensive nature of our services, refunds and cancellations are limited and governed by this Policy.

By engaging our services, making any payment, or accepting a quote/proposal, you agree to this Policy.

1. General Principles

• All payments are non-refundable except in the specific cases outlined below.
• Services are custom-developed based on your requirements. Once work begins, time, resources, and expertise are committed, making full refunds impractical.
• Refunds (when applicable) are processed within 30 business days via the original payment method (or bank transfer if agreed).
• Any promotional discounts (e.g., 20% off for the first 10 clients) are non-refundable and non-transferable.
• Taxes (GST, etc.) are not refundable under any circumstances.

2. Advance / Deposit Payments

• We typically require an advance/deposit (30-50% of total project fee) upon acceptance of the quote or signing of the Statement of Work (SOW)/project agreement.
• This advance/deposit is non-refundable once we commence work (e.g., planning, research, initial designs, or resource allocation).
• If the project is cancelled before any work begins (i.e., no deliverables, designs, code, or time logged), we may, at our sole discretion, refund up to 50-70% of the advance after deducting administrative, consultation, and opportunity costs.

3. Milestone-Based Payments and Refunds

Projects are structured with milestones (e.g., planning, design approval, development phases, testing, deployment).

• Refunds are only considered for uncompleted milestones and are proportional to work not yet performed.
• Once a milestone is approved/completed and payment received, that portion is non-refundable.

Refund scenarios (subject to our discretion):

Refunds will deduct:

• Value of all completed/accepted work (billed at agreed rates or hourly if applicable).
• Any third-party costs incurred (e.g., domain, hosting, API keys, stock assets).
• Administrative and cancellation fees (typically 10-20% of total project value).

4. No-Refund Situations

No refunds will be issued in the following cases:

• Completed and accepted deliverables (e.g., final website, app, smart contract, marketing campaign setup).
• Client-requested changes after approval (revisions beyond included rounds are billable).
• Project delays or issues caused by client (e.g., late feedback, incomplete materials, scope changes).
• Termination due to client breach (e.g., non-payment, failure to provide required inputs).
• Digital marketing/SEO/social media campaigns (ongoing services are non-refundable; prepaid periods are non-refundable).
• Blockchain/Web3/AI projects involving deployment or live testing (high irreversibility and resource commitment).
• After project sign-off/handover or 7 days post-delivery (whichever is earlier), unless major defects due to our fault (see Warranty below).

5. Cancellation Procedure

• Cancellation must be requested in writing via email to support@zanservices.com with clear subject: "Project Cancellation Request – [Project Name]".
• Provide reasons and current status.
• We will acknowledge within 2 business days and provide a final invoice/settlement statement showing work completed, any refund due, and outstanding balance.
• You must settle any outstanding payments before cancellation takes effect.
• Upon mutual agreement, we will cease work and deliver any partially completed materials (subject to full payment for work done).

6. Limited Warranty and Remedies

• We provide a limited post-delivery support period (typically 7-30 days as per SOW) for bug fixes at no extra cost if defects are due to our fault.
• If major issues arise within this period that we cannot resolve, you may request cancellation with a proportional refund for undelivered portions only.
• This is your sole remedy; no further refunds or damages.

7. Force Majeure and Exceptional Cases

In rare cases (e.g., prolonged illness, unforeseen business closure), we may offer goodwill refunds or alternative resolutions at our discretion.

8. Governing Law and Disputes

This Policy is governed by the laws of India and subject to the dispute resolution clause in our Terms and Conditions (arbitration in Kolkata).

Contact Us

For refund/cancellation queries: